By placing a pre-order, you agree to the following terms and conditions:

From time to time, selected Winnie & Co. products may be available to purchase on pre-order. Pre-orders allow you to secure an item from an upcoming shipment before it becomes available for immediate dispatch.

Any product available for pre-order will be clearly identified on the product page, together with an estimated dispatch timeframe.

Payment is taken in full at the time your pre-order is placed. This secures your item from the incoming stock allocation.

If you use a buy-now-pay-later or instalment service, your payment schedule will be determined by that provider and may begin before your pre-order is dispatched.

The estimated dispatch timeframe shown on the product page is based on the information available to us at the time your order is placed.

While we do our best to provide accurate estimates, pre-order arrival dates can occasionally change due to production, freight, customs, port congestion or other circumstances outside of our control.

Any dates provided are estimates only and are not guaranteed delivery dates.

If there is a significant change to the expected dispatch timeframe, we will contact you using the email address associated with your order and provide an updated estimate.

Once your pre-order has arrived at our warehouse, please allow our normal processing time before your order is dispatched.

If your order contains both in-stock and pre-order items, your order will be held and dispatched together once all items are available.

This means any in-stock items included in the same order may not be sent immediately.

If you would prefer to receive your available items separately, please contact us at hello@winnieandco.com as soon as possible. Where we are able to arrange a split shipment, additional shipping charges will apply.

If your order contains multiple pre-order items with different estimated arrival dates, your order may be dispatched once all items are available unless otherwise stated or arranged with our team.

Pre-order items are eligible for the shipping rates and free-shipping offers available at checkout at the time your order is placed.

If your order qualifies for free shipping, the applicable free-shipping option will be shown at checkout.

If you later request for an order containing both in-stock and pre-order items to be split into multiple shipments, additional shipping charges may apply.

For international orders, shipping rates, duties and taxes will be handled in accordance with the information displayed at checkout and our Shipping Policy.

Change of mind cancellations are not permitted on pre-orders. Cancellations will only be considered for items that are delayed beyond the estimated shipping window by more than the agreed 3-week tolerance. If an item is delayed beyond this 3-week period, you may request a cancellation, and we will review your request on a case-by-case basis.

Cancellations will not be accepted for items that are delayed for less than the 3 weeks tolerance period outside of the shipping window or if the delay is within the estimated dispatch range.

Please contact our customer service team at hello@winnieandco.com if you wish to cancel your order, and we will assess the situation based on the delay and other factors.

Winnie & Co. reserves the right to approve or deny cancellation requests depending on the circumstances.

If we are unable to fulfil your pre-order, the affected item will be cancelled and refunded to your original payment method.

If you would like to change the colour, style, quantity or other details of a pre-order, please contact us as soon as possible.

Changes are subject to availability and cannot be guaranteed, as pre-order stock is allocated according to incoming quantities.

Once an order has been dispatched, we are unable to make changes to it.

If you need to update your shipping address before your pre-order is dispatched, please contact us at hello@winnieandco.com as soon as possible.

We will do our best to update your details, however changes cannot be guaranteed once an order has entered the fulfilment process.

Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.

Occasionally, circumstances such as production delays, international freight disruptions, customs processing, severe weather, carrier delays or other events outside of our reasonable control may affect the expected arrival of pre-order stock.

Where this happens, we will do our best to keep affected customers informed and provide updated timing as soon as information becomes available.

Each cancellation request will be evaluated on a case-by-case basis. Our Customer Service team reserves the right to determine whether a delay qualifies for cancellation under these terms. Alternative remedies may be provided if deemed more appropriate.

Pre-order quantities are limited and are offered based on the stock we expect to receive.

Placing a pre-order reserves stock for you, however in rare circumstances our incoming quantity may change due to production or supplier issues.

If we are unable to fulfil your pre-order, we will contact you and provide a full refund for the affected item.

As pre-order products may still be in production at the time your order is placed, minor variations in colour, texture, finish or other details may occasionally occur.

Product photography and descriptions are intended to represent the item as accurately as possible.

Any material changes to the product will be communicated where appropriate.

Pre-order items are eligible for return in accordance with our standard Returns Policy once they have been received, unless an item is clearly identified as final sale or otherwise excluded under that policy.

Purchasing an item on pre-order does not remove any rights you may have under Australian Consumer Law.

If your item arrives faulty, damaged or incorrect, please contact us so we can assist in accordance with our Returns Policy and your applicable consumer rights.

We recommend using an email address that you regularly check when placing your order, as any important updates relating to your pre-order will be sent to the contact details provided at checkout.

If you have any questions about an existing pre-order, please contact us at:

hello@winnieandco.com

Please include your order number so our team can assist you as quickly as possible.

By placing a pre-order with us, you confirm that you have read, understood, and agreed to these Pre-order terms and conditions. We reserve the right to update these terms at any time, with the revised version posted on our website. It is your responsibility to review these terms periodically.

For any questions or concerns regarding your pre-order, please contact our customer service team. We are happy to assist you with any inquiries.